Process Trainer : Indonesia (Bahasa Indonesia)

Industry

General

Advert ID

EACA964A-9EE2-4E72-B171-050037789C93

Location

Kuala Lumpur

Job Type

Contract

Hours

Full Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Malaysia HQ Branch Manpower Staffing Services (Malaysia) Sdn Bhd Suite 20.01, Level 20 Centrepoint South The Boulevard, Mid Valley City Kuala Lumpur , Kuala Lumpur 59200 Phone : +603 2087 0000

Branch Phone Number

+603 2087 0000

Job Description

Job Description:
• Train agents on product and process, as and when there are NHT batches
• Work closely with Ops and Quality team design action plans to plug areas of opportunity
• Responsible for defined training conversion
• Managing retention during training
• Consistent alignment with operations by auditing calls, emails, chats, understanding needs, conducting refreshers
• Demonstrating innovation in training by carrying floor requirements into classroom training.
• Maintaining Data as per training Processes
• Driving C-Sat & E-sat initiatives to add value to the Process and customer
• Production hours to be given weekly in the absence of NH training

Job Specifications:
• Strong communication and Analytical skills
• Strong presentation and content delivery skills
• Good interpersonal skills
• Willing to work 24*7 (Day and Night Shifts - Rotational) with no fixed week offs

Language Proficiency: Bi-Lingual – English and Native language

Working Location : Bhiraj Tower, Sukhumvit Rd., Bangkok Thailand

Interested candidates, please submit your resume, recent photograph, and expected salary.
Email : Patcharaporn.c@manpower.th.com ; recruitment.expat@manpower.th.com