Process Trainer in Bangkok (Bahasa Indonesia)



Advert ID



Kuala Lumpur

Job Type



Full Time

Salary Range

Based on Experience

No. of Openings


Branch Information

Malaysia HQ Branch Manpower Staffing Services (Malaysia) Sdn Bhd Suite 20.01, Level 20 Centrepoint South The Boulevard, Mid Valley City Kuala Lumpur , Kuala Lumpur 59200 Phone : +603 2087 0000

Branch Phone Number

+603 2087 0000

Job Description

Job Description:
• Train agents on product and process, as and when there are NHT batches
• Work closely with Ops and Quality team design action plans to plug areas of opportunity
• Responsible for defined training conversion
• Managing retention during training
• Consistent alignment with operations by auditing calls, emails, chats, understanding needs, conducting refreshers
• Demonstrating innovation in training by carrying floor requirement into classroom training.
• Maintaining Data as per training Processes
• Driving C-Sat & E-sat initiatives to add value to the Process and customer
• Production hours to be given weekly in the absence of NH training

Job Specifications:
• Strong communication and Analytical skills
• Strong presentation and content delivery skills
• Good interpersonal skills
• Willing to work 24*7 (Day and Night Shifts - Rotational) with no fixed week offs

Language Proficiency: Bi-Lingual – English and Native language

Location : Bhiraj Tower, Sukhumvit Rd., Bangkok Thailand

Interested candidates, please submit your resume, recent photograph, and expected salary.
Email : ;