Quality Analyst in Bangkok (Indonesia and Malaysia)

Industry

General

Advert ID

662A8DA3-D178-43F4-81E6-4DFC1E130F1D

Location

Kuala Lumpur

Job Type

Contract

Hours

Full Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Malaysia HQ Branch Manpower Staffing Services (Malaysia) Sdn Bhd Suite 20.01, Level 20 Centrepoint South The Boulevard, Mid Valley City Kuala Lumpur , Kuala Lumpur 59200 Phone : +603 2087 0000

Branch Phone Number

+603 2087 0000

Job Description

Job Description:
• Create quality evaluation plan and keep tracking for quality of service provided & process improvements
• Training and coaching of new hires and existing team for improvement
• Monitoring calls, chats, and emails
• CSAT & DSAT analysis
• Provide the daily, weekly, monthly QA reports
• Responsible for all risk management & compliance activities as applicable to this functional role
• Work closely with Ops team design action plans to plug areas of opportunity
• Manage/create process SOPs and training refreshers
• Drive C-Sat & E-sat initiatives to add value to the Process and customer
• Manage training MIS for classes and other related Quality work
• Contribute process improvements and innovation in the training function
• Clear the product & process knowledge certifications for domain knowledge, specific to the process and within the defined timelines

Job Specifications:
• Excellent communication skill both verbal and written
• Strong analytical skill (able to analyze data and trends from available information)
• Ability to work under pressure
• Proficient in MS Office (Powerpoint, Excel, Word)
• Drive for self-learning and knowledge enhancement
• Willing to work 24*7 (Day and Night Shifts - Rotational) with no fixed week offs

Language Proficiency: Bi-Lingual - English and Native language

Location: Bhiraj Tower, Sukhumvit Rd., Bangkok

Interested candidates, please submit your resume, recent photograph, and expected salary.
Email : Chonpicha.n@manpower.th.com ; recruitment.expat@manpower.th.com