Quality Analyst in Bangkok (Indonesia and Malaysia)



Advert ID



Kuala Lumpur

Job Type



Full Time

Salary Range

Based on Experience

No. of Openings


Branch Information

Malaysia HQ Branch Manpower Staffing Services (Malaysia) Sdn Bhd Suite 20.01, Level 20 Centrepoint South The Boulevard, Mid Valley City Kuala Lumpur , Kuala Lumpur 59200 Phone : +603 2087 0000

Branch Phone Number

+603 2087 0000

Job Description

Job Description:
• Create quality evaluation plan and keep tracking for quality of service provided & process improvements
• Training and coaching of new hires and existing team for improvement
• Monitoring calls, chats, and emails
• CSAT & DSAT analysis
• Provide the daily, weekly, monthly QA reports
• Responsible for all risk management & compliance activities as applicable to this functional role
• Work closely with Ops team design action plans to plug areas of opportunity
• Manage/create process SOPs and training refreshers
• Drive C-Sat & E-sat initiatives to add value to the Process and customer
• Manage training MIS for classes and other related Quality work
• Contribute process improvements and innovation in the training function
• Clear the product & process knowledge certifications for domain knowledge, specific to the process and within the defined timelines

Job Specifications:
• Excellent communication skill both verbal and written
• Strong analytical skill (able to analyze data and trends from available information)
• Ability to work under pressure
• Proficient in MS Office (Powerpoint, Excel, Word)
• Drive for self-learning and knowledge enhancement
• Willing to work 24*7 (Day and Night Shifts - Rotational) with no fixed week offs

Language Proficiency: Bi-Lingual - English and Native language

Location: Bhiraj Tower, Sukhumvit Rd., Bangkok

Interested candidates, please submit your resume, recent photograph, and expected salary.
Email : Chonpicha.n@manpower.th.com ; recruitment.expat@manpower.th.com