Home   Jobs
  • Location: Malaysia > Selangor > Cyberjaya
    Job Type : Permanent
    Date: Monday, 03 December 2018
    Operates Quadient’s helpdesk (the 1st line of support for customers experiencing remote and service issues). Requires extensive licensing knowledge. Reports to the Customer Care Operations Manager, the Customer Support Manager, the Service Manager or the Director of Support depending on where they work. Essential requirements for this role: • A Proven track record as a Customer Support Representative • Completion of all internal training courses needed for Customer Support Consultant • Fluent spoken and written English • Knowledge of information and communications technology (ICT) • Knowledge of customer communication management • Knowledge of problem solving techniques • Interpersonal skills • Customer care skills The following Quadient specific requirements will be learnt once employees commence working for Quadient: • Knowledge of Quadient's products • Understanding the implementation of licenses and solutions to the customer's platform • Creation of licenses on the license server • Adaption of licenses to the customer's platform Responsibilities The Customer Support Consultant is responsible for the following tasks: • Supporting customers within the confines of help desk level “Tier 1” responsibility • Escalating issues to “Tier 2” within Research and Development • Fulfilling the defined SLA for response time • Updating licenses and keeping records of license protocols • Denying a license issue without approved work order or maintenance and support to uncontracted clients • Acting as an interface between customers and customer support Seniority Level Associate Industry • Computer Software • Information Technology & Services • Computer Networking Employment Type Full-time Job Functions • Customer Service • Information Technology • Research and Development (R&D) • Customer Support • Management • Customer Service • Technical Support • Communication • Problem Solving • Consulting • Tier 2 • Customer Communication
  • Location: Kuala Lumpur
    Job Type : Temporary
    Date: Monday, 03 December 2018
    1. Be the fit & proper person and registered as required under Bursa Malaysia rules 306 for Head of Operations. 2. Responsible for the planning, organising and controlling of all Operational matters (people, business processes and systems) of Maybank IB. 3. Ensure effective and strict compliance to rules & regulations, procedures and guidelines set by Regulators, Senior Management and Board of Directors. 4. Lead and motivate a multi-disciplined team to oversee and co-ordinate organisational transformation and value creation through effective use of programme management and performance management.
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Thursday, 29 November 2018
    Description: Customer Care Executive will be responsible for all the aspect of customer service activities. These include to handle overall regional product/services general inquiries, purchase/reload transaction status inquiries, account issue, game merchant inquiries, payment channel issue inquiries and all others product/service following the company’s Term of Service and Policies. Roles and Responsibilities:  Handle incoming inquiries, through various support channels, on product, promotions and general questions.  Deliver customer satisfaction through excellent service quality with required service level to meet the goals and objectives  Solve problems and analyze accurately with appropriate speed  Functional understanding of contact centre operations  Functional understanding of business principles and operations  A demonstrated commitment to the call centre values  High tolerance level and ability to handle various changes and needs of operations  Ensure diligent follow up and fulfill promises made to customer / internal functions  Establish and maintain good relationships with customers Requirements:  SPM / STPM / Diploma with min 1 years related experience  Proven people skills in a similar environment to call center is desirable  Fluent in English and one other Asian language (speaking, writing, reading)  2+ years of experience in field of customer service is required  Moderate or strong interest in online/console/mobile games preferred  Able to understand games from a gamer’s perspective and give in depth gaming troubleshooting are preferred  Able to work independently with minimal supervision  Excellent interpersonal skills with flexible approach to working in a team  Good oral and written communication skills  Have a flexible schedule, including the ability to work shifts and weekends  Computer literate – MS Office Applications, Basic knowledge of Internet  Applicants should be Malaysian citizens or hold relevant residence status
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Thursday, 29 November 2018
    Job Description: This position is responsible for planning, developing, and writing complex documentation for new and existing products (may be internal or external). Responsibilities also include developing and improving documentation standards and processes and may also work with internal teams or external parties to create and document policies, procedures and forms. Roles and Responsibilities:  Meet with various business project stakeholders and subject matter experts to gather the knowledge needed to create required internal and external documentation  Facilitate development of standard internal business processes across disparate teams.  Identify, organize and logically present the significantly complex information needs of project stakeholders by effectively analyzing and prioritizing information from multiple sources.  Develop appropriate document work plans and manage the execution of those plans concurrently  Develop and deliver knowledge content to both internal and external Razer customers.  Create, edit, proofread and review a variety of Knowledge articles. Including but not limited to procedures, FAQs, How To-s and troubleshooting steps.  Collaborate with multiple subject matter experts within Razer Services team to ensure accurate and timely knowledge creation and knowledge review.  Assist in development of strategies to maximize knowledgebase usage among both internal and external customers.  Manage a team of content writers and drive operational efficiencies to ultimately increase NPS scores and control costs  Monitor and respond to employee feedback.  Champion Knowledge, Knowledge Base use and Knowledge Creation.  Manage and improve processes that enhance the work flow of gathering, authoring, reviewing and publishing Knowledge content.  Ensure all knowledge content is well organized, effective, accurate, legible, easily accessible and easily understood.  Develop and drive practices and process that increase SEO results within the Knowledge Base  Create, drive and enhance processes that support specific KPIs such as article score, article rating, article usage, NPS and others as set forth by upper management. Requirements:  Bachelor’s degree in English, Business Management or relevant field.  3+ years’ experience in knowledgebase writing, technical support or similar.  Creative intellect with the ability to convey complex topics in short, simple writings making use of graphs, charts, tables and/or images where needed.  Highly organized with acute attention to detail and quality  Excellent English and Bahasa Malaysia writing skills  Strong written and verbal communication skills  Technical or support background in consumer electronics.  Proficient in MS Office (Excel, PowerPoint, Word, Outlook)  Good understanding of virtual currency, online micropayment and reward systems.  Familiarity with gaming and the gaming culture very helpful 
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Thursday, 29 November 2018
    Job Description: We are looking for an experienced operations manager who will be responsible for all outsourced customer care support at Razer. You will be someone who brings in both strategic and operational abilities to advance our current capabilities. You will be working with a team of operation tech leads and supervisors, who will be helping you out to manage all vendor relations for Razer.  Manage Razer customer care support operations team to achieve desired NPS and KPI goals.  Perform as functional lead between vendor and internal support organization.  Coordinate all vendor management tasks and implementations with internal team.  Identify, implement and enhance productivity and efficiency associated with customer care support operations.  Establishes processes, procedures for attaining goals and objectives in broad areas of work.  Identify, implement and improve continuously workflow processes, methods and processes for customer care support operations.  Support to explore expansion across new business lines, across various channels and regions.  Track, monitor and analyze vendor performance and generate reports on day-to-day operations.  Able to operate with minimal supervisory and directions and to build fast-growing operations from ground up in a fast-pace environment.  Familiar with all contact center operation metrics to administer and improve performance and efficiency.  Consistent exercise of independent and discreet judgement and decision making.  Able to evaluate and determine staff planning/scheduling and volume forecasting needs.  Other duties and responsibilities as assigned. Requirements:  Bachelor’s degree or equivalent.  Minimum of 7 years of related experience (minimum supervisory level) handling BPO or Contact Centre operations, directly or indirectly.  Minimum of 5 years of experience in operations or call center environment, handling customer care support for end-users/customers in FinTech industry.  Proven experience in high volume BPO or Call Centre environment preferred.  Familiar with COPC and other related contact center standards  Language skills: Fluent English and Mandarin (if available).  Proficient in MS Office applications.  Familiar with software and applications used in contact center daily operations i.e. Salesforce, Power BI, etc.  Effective communication and leadership skills.  Ability to lead, guide and motivate team members to achieve desired results.  Ability to establish and maintain effective working relationships with co-workers, management and clients.  Ability to work in a team environment.  Ability to work under pressure.  Ability to multi-task and at the same time, has a good attention to detail.  Eager to learn new technologies, products and programs.  Gamers welcome
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Thursday, 29 November 2018
    Job Description: We are looking for an experienced manager to devise our departmental training strategy, oversee its implementation and assess its outcomes. You will identify training needs, recommend them and drive suitable training initiatives that to the department, together with a team of trainers. You will also ensure quality of services/support rendered is of Razer’s standards. TRAINING  Manage a team of account dedicated trainers based on vendors’ locations.  Own the relationship with 3rd party trainers and direct activity in accordance with objectives  Works with trainers to address learning issues, instruction problems, or new training needs regarding specific processes for different departments  Design or recommend, and monitor training programs and manuals to evaluate effectiveness, success and ROI periodically and update to CA management.  Schedules training sessions, organizes information technology and other equipment, and manages training schedule  Reviews existing training materials to determine appropriateness and relevance  Modifies or creates course materials and training manuals to meet specific training needs  Develop feedback system for training department for improvement initiatives  Work closely with training team and other internal CA teams to build up LMS and help in its content/training program management  Deploy a wide variety of training methods  Maintain a keen understanding of training trends, developments and best practices QUALITY  Provide leadership for the vendor’s QA process driving for continuous improvement of the overall program resulting in improved quality and accuracy of our customer interactions by identifying trends and trouble spots, capturing the voice of the customer and recommending appropriate actions based on valid QA data  Facilitate Bi-monthly/quarterly calibration sessions ensuring that the QA Review/Scoring process is completely understood and calibrated.  Provide QA results/feedback to Customer Care leadership on a regular basis to enable effective feedback & coaching  Acts as point of contact for all QA related activities and QA KPIs from agent-level up to program-level Requirements:  Degree in education, human resources or relevant field  Minimum 5 years of appropriate contextual and/or training experience; or equivalent combination of education, training and experience  Proven track records in managing training programs internally and externally with vendors.  Proven track records in managing quality programs internally and externally with vendors.  Proven work experience as a Training Manager, Trainer or similar role  Language Skills: Fluent English  Proficient in MS Office applications.  Strong writing and content creation skills.  Knowledge of web-based learning platforms and modern educational techniques i.e. LMS.  Experience in developing course content  Effective communication and leadership skills  Ability to lead, guide and motivate staff to achieve desired results  Ability to establish and maintain effective working relationships with co-workers, managers and clients  Ability to work in a team environment  Ability to work under pressure  Ability to multi-task and at the same time, has a good attention to detail.  Eager to learn new technologies, products and programs  Previous customer support experience definitely a plus.  Gamers welcomed.
  • Location: Kuala Lumpur
    Job Type : Permanent
    Date: Monday, 19 November 2018
    • Confident communication skills and the ability to influence and negotiate at all levels. • Experience with customer service and account management, sales closing, generate proposals and good presentation skill • Innovative and creative thinker • Project management skills are key requirement given this role involves managing multiple stakeholder. • Familiarity with the latest trends, technologies and methodologies in graphic design, web & mobile design, production, etc. • Strong understanding of current online marketing concepts, strategy and best practices • Passionate about and experienced in digital marketing, online advertising, SEO/SEM, Google AdWords campaigns, website management and event management • Age between 25-40 years
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Tuesday, 13 November 2018
    Monitoring and moderating content to ensure a safe and fun online environment. The role coordinates with internal and external decision makers to support the mission of ensuring a safe and fun environment while providing excellent customer service to cultivate a strong brand presence in the market place.
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Monday, 12 November 2018
    Responsible for Customer Account Credit Control – Monitoring customer account, contact customer for payment, resolve problems, apply dunning, and finally prepare customer account for legal.
  • Location: Kuala Lumpur
    Job Type : Permanent
    Date: Monday, 12 November 2018
    To provide timely, relevant, and accurate reporting & analysis of the results of the company's performance against historical, budgeted, forecasted and strategic planning results to facilitate decision-making toward the achievement of the budget and strategic plan.
  • Location: Kuala Lumpur
    Job Type : Permanent
    Date: Tuesday, 30 October 2018
    The Assistant Finance Manager will be working together with the Finance Manager and team in leading the development of the Company’s operational & financial processes & flows and internal control systems. • Be responsible for General Ledger management (AR, AP, commissions, balance sheet reconciliations, etc) for Malaysia and Indonesia in accordance to the country regulation, accounting standards, US GAAP and ManpowerGroup policies. • Assisting in the tax planning, computations, SST initiatives, including liaising with the tax agent for the various tax submissions. • Preparation of the various regional reporting packs with the Finance Manager. • Perform analysis of the various business within the group. • Provide technical guidance to the team. • Monitor organization expenditure against budget and conduct variance analysis. Propose and monitor any actions needed. • Assist in the preparation and analysis of monthly cash flow forecasts and take appropriate actions on proactive fund management. • Assist in the review, development, implementation and maintenance of the accounting and administrative policies and procedures for a wide-ranging set of activities including financial accounting and reporting, internal control and other relevant corporate policies. • Take a hands on approach in maintaining and improving the accounting system and software. Job Highlights: The incumbent will be part of key personnel in assisting to lead the finance team with the following key focus areas: • Facilitate operations of the business so as to meet the business targets – Revenues, Gross Margins, Overhead as well as cash conversion. • Liaise with key internal stakeholders ensuring a healthy relationship reflected through discipline in execution. • Discipline in finance reporting, monthly, quarterly and annual reports to regional / global counterparts. • Ensuring a high level of quality in delivery of support services within the scope to ensure that the focus of the Company will be on business development Candidate Profile: • Qualified finance professional with an exposure in leading a small team and/or Shared Services will be an added advantage. • Working experience of more than 8 years. • Possess a great working attitude, a proactive nature and willingness to learn. • Able to work independently, meticulous, matured and detailed in your approach to work and assignments. • Able to effectively function under pressure in meeting deliverables and deadlines. • Good communication skills, team player and able to work independently. • Strong analytical skills with an analytical, inquiring mindset to challenge the status quo. • Good problem solving skills application to cross functional stakeholders. • Understands systems (internal process flows) design and development process. Good reporting skills with an excellent commend of written and spoken English. • Possess good working knowledge of finance / accounting standards (Malaysia Accounting Standards and IFRS) processes and internal controls. • Good computer skills and well versed in computer based software.
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Friday, 19 October 2018
    Plan, coordinate and manage all business operations to achieve corporate goals. Develop and implement business plan for profitability. Assist in budget preparation and expense management activities. Evaluate the effectiveness of marketing program and recommend improvements. Develop strategies to improve overall quality and productivity. Generate business, cost and employee reports to management. Schedule regular team meetings to discuss about business updates, issues and recommendations. Respond to employee concerns in timely manner.
  • Location: Malaysia > Selangor > Cyberjaya
    Job Type : Contract
    Date: Monday, 15 October 2018
     Execute calls & transactions as per given guidelines  Ensure achievement of given quality and performance parameters including turn-around time  Focus on Customer Service and Key Performance Indicator (KPI) results as per client requirement to meet the organizational objectives
  • Location: Kuala Lumpur
    Job Type : Temporary
    Date: Saturday, 01 September 2018
    MANDARIN / NON-MANDARIN SPEAKER! Min 1 Month / Max 3 Month (ONLY MALAYSIAN) AGE: 18 years above (SPM LEAVERS CAN APPLY) Salary: RM 10 Per Hour Location: MID VALLEY MEGAMALL Position: Tele - Surveyor ~NO INTERVIEW JUST ATTEND 5 HOURS TRAINING! ~Must work 5 days in a week ~SHIFTS AVAILABLE : MORNING SHIFT: MON TO FRI 10AM-5PM EVENING SHIFT: MON TO FRI 5PM - 9.30PM WEEKENDS 11 AM - 7.30PM ~JOB SCOPE: Just call and do the survey
  • Location: Kuala Lumpur
    Job Type : Temporary
    Date: Saturday, 01 September 2018
    Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges.
  • Location: Malaysia > Selangor > Subang jaya
    Job Type : Temporary
    Date: Saturday, 01 September 2018
    Working hours : 12 hours Morning Shift : 8am-8pm Evening Shift : 8pm-8am (Choose 1) Start Date : 10th Nov - 13th Nov (4 days) RM100.00 per day (sosco and eis only will be deducted) Paid Training period for 2 days compulsory (26th & 27th October) RM150.00 Terms & Conditions : 1. Mandatory 2 days training for the training allowances 2. Training allowance will be released if associate complete the campaign period (10th Nov - 13th Nov) 3. Attendances : barcode scanning. Will be given out on the second day of training. 4. Locker : 20-30 pax/locker (Bring only HP and wallet) 5. Salary will be paid on 7th December 2018
  • Location: Kuala Lumpur
    Job Type : Permanent
    Date: Monday, 16 July 2018
    Job Scope for below will be trained. 3 - months paid training Shoe Repairs Key Cutting Engraving Watch Service Car Keys & Remotes
  • Location: Malaysia
    Job Type : Permanent
    Date: Friday, 01 June 2018
    Job brief We are looking for a qualified Accountant to handle prepare, compute, manage, research and analyze all accounting data, in order to provide quantitative information on performance, financial position, solvency, liquidity and cash flows of our business. Responsibilities • Manage all accounting operations based on accounting principles • Prepare budget and financial forecasts • Publish financial statements in time • Conduct month-end and year-end close process • Collect, analyze and summarize account information • Compute taxes and prepare tax returns, balance sheet, profit/loss statement etc • Develop periodic reports for management • Audit financial transactions and document accounting control procedures • Keep information confidential and secure them with random database backups • Keep up with financial policies, regulation and legislation Requirements • Proven working experience as a cost accountant or in a relevant field • Thorough knowledge of accounting and corporate finance principles and procedures • Excellent accounting software user • Strong attention to detail and confidentiality • Advanced degree in Accounting
  • Location: Malaysia
    Job Type : Permanent
    Date: Friday, 01 June 2018
    Job brief We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. Responsibilities • Respond to customer queries in a timely and accurate way, via phone, email or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Gather customer feedback and share with our Product, Sales and Marketing teams • Update our internal databases with information about technical issues and useful discussions with customers • Inform customers about new features and functionalities • Share feature requests and effective workarounds with team members • Monitor customer complaints on social media and reach out to provide assistance • Follow up with customers to ensure their technical issues are resolved • Assist in training junior Customer Support Representatives Requirements • Experience as a Customer Support Specialist or similar CS role • Familiarity with our industry is a plus • Experience using help desk software and remote support tools • Excellent communication and problem-solving skills • Multi-tasking abilities • Understanding of how CRM systems work • Patience when handling tough cases • BSc in Information Technology or relevant diploma
  • Location: Malaysia
    Job Type : Permanent
    Date: Friday, 01 June 2018
    Job brief We are looking for an enthusiastic Marketing Specialist to help our client in overall marketing efforts. You will be an integral part of the development and execution of marketing plans to reach targets from brand awareness to product promotion. A Marketing specialist should be a competent professional able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles and tactics. The goal is to deliver effective marketing programs that will help our reputation and growth. Responsibilities • Conduct market research to find answers about consumer requirements, habits and trends • Plan and execute initiatives to reach the target audience through appropriate channels (social media, e-mail, TV etc.) • Liaise with external vendors to execute promotional events and campaigns • Brainstorm and develop ideas for creative marketing campaigns • Collaborate with marketing and other professionals to coordinate brand awareness and marketing efforts • Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.) • Assist in analyzing marketing data (campaign results, conversion rates, traffic etc.) to help shape future marketing strategies • Undertake individual tasks of a marketing plan as assigned Requirements • Proven experience as marketing specialist or similar role • Demonstrable experience in marketing data analytics and tools • Solid computer skills, including MS Office, marketing software (Adobe Creative Suite & CRM) and applications (Web analytics, Google Adwords etc.) • Thorough understanding of marketing elements (including traditional and digital marketing such as SEO/Social media etc.) and market research methods • Knowledge of HTML, CSS and web development tools (e.g. Dreamweaver) desired • Well-organized and detail oriented • Exceptional communication and writing skills • Commercial awareness partnered with a creative mind • BSc/BA in marketing, communications or equivalent