• Location: Kuala Lumpur
    Job Type : Contract
    Date: Friday, 19 October 2018
    • Lead, inspire and motivate a multi-functional team to deliver world class voice customer service • Attrition focus – Should be focused on people management • Help embed the Voice of Customer Service strategy • Ensure operational delivery is in line with operational and / or contractual obligations • Manage customer escalations and complaints • Seek to continually improve processes to enhance performance and utilization • Provide on-going support, development, empowerment and positive reinforcement to Team Leaders and advisors
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Friday, 19 October 2018
    - Provides daily direction and communication to employees so that SLAs are met in a timely, efficient and knowledgeable manner - Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers - Is available for employees who experience work and/or personal problems providing appropriate coaching, counselling, direction and resolution - Ensures employees have appropriate training and other resources to perform their jobs - Responds to and resolves employee relations issues expressed by team members - Prepares EWS and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required - Assist the management with daily deliverables to include the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs - Work as a member/leader of special or ongoing projects that are important to area/process improvement
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Tuesday, 16 October 2018
    1.Conduct the content quality control in ASEAN Market, make sure the contents comply with local policies, regulations and culture; 2.Handle complaints and reports with respect to users and community; 3.Daily data analysis and summary, optimize workflow constantly; 4.Analyze the risk level of incidents and assess the safety status of the community and product; 5.Enhance the moderation policy and community safety continuously. 6. Moderating or reviewing “sensitive contents” Job Requirements 1.Bachelor’s Degree or equivalent education/experience, advanced degree is preferred; 2. Advantage to those who has experience working on content quality, safety or policy in a major tech or media company; 3.Deep understanding of ASEAN online safety, privacy, and expression issues; 4.Strong attention to detail and ability to work independently; 5.Proven track record of working with co-workers across different countries is prefer but not required. 6.English is must and the applied language
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Tuesday, 16 October 2018
    • Process RMA creation requests accurately and in a timely manner • Analyze, manage and report on cases in Sales Force • Obtain missing customer or product information and communicating that missing information to the warehouse in a timely manner • Convey information from the warehouse to the customer regarding the delivery of their package • Assist with after RMA cases that may require obtaining additional information • Processing assigned cases within the given SLA, with the goal of 100% accuracy • Assist with processing order management requests/inquiries (Order cancellations, Address Amendments) • Assist the customer and warehouse with undeliverable packages • Creating store voucher and promo codes • Assist with the processing and analyzing of replacement and repair RMA’s • Generate and communicate repair quotations to customers • Assist with analyzing and working through large data files under strict timelines • Other duties as assigned by management Education, Experience, and Skill Requirements: • Bachelor’s degree or equivalent work experience • Data Entry background is preferred- but not required • Ability to multitask- work on multiple cases at once • Excellent organizational skills • Must demonstrate the ability to prioritize tasks and work under strict timelines • Able to excel in fast paced environments • Self-motivated and self-driven • Excellent verbal and written communication and comprehension • Process driven and dedicated to following established policies and procedures • Ability to critically think and analyze information on the fly
  • Location: Malaysia > Selangor > Shah Alam
    Job Type : Contract
    Date: Tuesday, 16 October 2018
    TSS Resident engineer based at customer’s location AIX skills, system admin, perform daily backup and system monitoring
  • Location: Malaysia > Johor > Johor Bahru
    Job Type : Temporary
    Date: Tuesday, 16 October 2018
     Respond to the incoming enquiries/incident/service request (call, e-mail etc.)  Record and manage all recorded issues in IT Service Management tool.  Perform 1st level trouble-shooting with or without remote tools on desktop and basic systems/network issues  Escalate requests/issues to the appropriate resolver group according to SLA (Service level Agreement)  Provide regular status update on all open incidents & service requests and to close tickets within SLA  Ensure daily tasks are executed according to SOP (Standard Operation Procedure)  Any other ad-hoc duties as required or assigned
  • Location: Malaysia > Selangor > Cyberjaya
    Job Type : Contract
    Date: Monday, 15 October 2018
     Execute calls & transactions as per given guidelines  Ensure achievement of given quality and performance parameters including turn-around time  Focus on Customer Service and Key Performance Indicator (KPI) results as per client requirement to meet the organizational objectives
  • Location: Malaysia > Selangor > Cyberjaya
    Job Type : Contract
    Date: Monday, 15 October 2018
     Lead, inspire and motivate a multi-functional team to deliver world class voice customer service  Attrition focus – Should be focused on people management  Help embed the Voice of Customer Service strategy  Ensure operational delivery is in line with operational and / or contractual obligations  Manage customer escalations and complaints  Seek to continually improve processes to enhance performance and utilization  Provide on-going support, development, empowerment and positive reinforcement to Team Leaders and advisors  Engage with team members treating them as individuals  Measure and manage the team to meet performance targets  Communicate information in a timely, relevant and accurate manner to all team members  Ensure that all Human Resources policies and procedures are observed  Good knowledge of MS Office  Develop performance KRAs for all Team Leaders and conduct midyear and annual reviews  Ensure follow-up action is taken when necessary and keep the customer informed  Share knowledge to ensure exceptional customer service.  Provide relevant internal and external reports as per the business unit requirements  Analyse business data identifying and highlighting trends to the management team  Monitor absenteeism and adherence for their business area  Compile ad-hoc reports as and when required  Analyse operational data and take relevant action  Good verbal and written communication and interpersonal skills. Personnel should have competency in written and spoken Bahasa Malaysia and English language.
  • Location: Malaysia > Selangor > Cyberjaya
    Job Type : Contract
    Date: Friday, 12 October 2018
    Customer Service background and good command in spoken English.
  • Location: Kuala Lumpur
    Job Type : Permanent
    Date: Friday, 12 October 2018
    - Experience in admin / secretary position - Responsible for general office works - Work closely and together with directors and managers - To draft letters and emails or some phone calls - Preparation of cheques and assist director on banks issue - Responsible on office HR department
  • Location: Kuala Lumpur
    Job Type : Permanent
    Date: Friday, 12 October 2018
    - Responsible for all design concept and ideas on all projects. - Work closely and together with project and marketing team - Oversee junior designer for all necessary design drawings and requirements - Report directly to Design Director - Preparation of presentation materials in both hard copy and soft copy format - To generate project drawings when required - Attend to all contractors queries and request for information as and when required - Jointly responsible with project management team for the preparation and monitoring of the internal work program. - To inspect, monitor and verify on site all aspect related to interior design scope in ensuring smooth completion of the projects - Minimum Diploma holder in Interior Design - Minimum 5 years of working experience in interior design industry, preferably in corporate office - Knowledge in AutoCAD, Photoshop, Microsoft Offices - Possess experience handling meetings and dealing with Client(s) / Consultant(s) - A leader in small groups and a self-starter.
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Monday, 01 October 2018
    Monitoring and moderating content to ensure a safe and fun online environment. The role coordinates with internal and external decision makers to support the mission of ensuring a safe and fun environment while providing excellent customer service to cultivate a strong brand presence in the market place.
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Monday, 01 October 2018
    Monitoring and moderating content to ensure a safe and fun online environment. The role coordinates with internal and external decision makers to support the mission of ensuring a safe and fun environment while providing excellent customer service to cultivate a strong brand presence in the market place.
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Monday, 01 October 2018
    Monitoring and moderating content to ensure a safe and fun online environment. The role coordinates with internal and external decision makers to support the mission of ensuring a safe and fun environment while providing excellent customer service to cultivate a strong brand presence in the market place.
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Monday, 01 October 2018
    Monitoring and moderating content to ensure a safe and fun online environment. The role coordinates with internal and external decision makers to support the mission of ensuring a safe and fun environment while providing excellent customer service to cultivate a strong brand presence in the market place.
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Monday, 01 October 2018
    Monitoring and moderating content to ensure a safe and fun online environment. The role coordinates with internal and external decision makers to support the mission of ensuring a safe and fun environment while providing excellent customer service to cultivate a strong brand presence in the market place.
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Monday, 01 October 2018
    Monitoring and moderating content to ensure a safe and fun online environment. The role coordinates with internal and external decision makers to support the mission of ensuring a safe and fun environment while providing excellent customer service to cultivate a strong brand presence in the market place.
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Monday, 01 October 2018
    Monitoring and moderating content to ensure a safe and fun online environment. The role coordinates with internal and external decision makers to support the mission of ensuring a safe and fun environment while providing excellent customer service to cultivate a strong brand presence in the market place.
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Thursday, 27 September 2018
    • Conduct the content quality control in ASEAN Market, make sure the contents comply with local policies, regulations and culture. • Handle complaints and reports with respect to users and community • Daily data analysis and summary, optimize workflow constantly • Analyze the risk level of incidents and assess the safety status of the community and product; • Enhance the moderation policy and community safety continuously. • Moderating or reviewing “sensitive contents”
  • Location: Kuala Lumpur
    Job Type : Contract
    Date: Friday, 07 September 2018
    Monitoring and moderating content to ensure a safe and fun online environment. The role coordinates with internal and external decision makers to support the mission of ensuring a safe and fun environment while providing excellent customer service to cultivate a strong brand presence in the market place.