Client Care Specialist - French Speaker

Industry

General

Advert ID

4D4FA1D0-9B90-4573-8F2C-5088ED9535BD

Location

Kuala Lumpur

Job Type

Permanent

Hours

Full Time

Salary Range

0.0 - 3500.0 Monthly

No. of Openings

1

Branch Information

Malaysia HQ Branch Manpower Staffing Services (Malaysia) Sdn Bhd Suite 20.01, Level 20 Centrepoint South The Boulevard, Mid Valley City Kuala Lumpur , Kuala Lumpur 59200 Phone : +603 2087 0000

Branch Phone Number

+603 2087 0000

Job Description

• Providing customer services for international claims for the reimbursement of medical expenses for the unit’s dedicated contracts.
• Responding to incoming queries to the Communication System in an appropriate and timely manner. Appropriate responses may require in-depth analysis and involve expert advice (Medical Consultant, Account Manager, Network Manager, Legal Advisor etc). An appropriate response is correct, clear, concise and customer-friendly.
• Answering incoming overflow calls from the COCE for dedicated contracts, or those escalated by the COCE for expert advice.
• Taking ownership of difficult or high-value files.
• Responding via the most efficient channel (e.g. phone, e-mail, letter, etc).