Customer Care Agent

Industry

General

Advert ID

024DE3C7-C9CB-4A93-BE6E-F34788586544

Location

Kuala Lumpur

Job Type

Contract

Hours

Part Time

Salary Range

No. of Openings

1

Branch Information

Malaysia HQ Branch Manpower Staffing Services (Malaysia) Sdn Bhd Suite 20.01, Level 20 Centrepoint South The Boulevard, Mid Valley City Kuala Lumpur , Kuala Lumpur - 59200 Phone : +603 2087 0000

ContactNumber

+603 2087 0000

Job Description

Description:
Customer Care Executive will be responsible for all the
aspect of customer service activities. These include to
handle overall regional product/services general inquiries,
purchase/reload transaction status inquiries, account
issue, game merchant inquiries, payment channel issue
inquiries and all others product/service following the
company’s Term of Service and Policies.
Roles and Responsibilities:
 Handle incoming inquiries, through various support
channels, on product, promotions and general
questions.
 Deliver customer satisfaction through excellent
service quality with required service level to meet the
goals and objectives
 Solve problems and analyze accurately with
appropriate speed
 Functional understanding of contact centre
operations
 Functional understanding of business principles and
operations
 A demonstrated commitment to the call centre
values
 High tolerance level and ability to handle various
changes and needs of operations
 Ensure diligent follow up and fulfill promises made to
customer / internal functions
 Establish and maintain good relationships with
customers
Requirements:
 SPM / STPM / Diploma with min 1 years related
experience
 Proven people skills in a similar environment to call
center is desirable
 Fluent in English and one other Asian language
(speaking, writing, reading)
 2+ years of experience in field of customer service is
required
 Moderate or strong interest in online/console/mobile
games preferred
 Able to understand games from a gamer’s
perspective and give in depth gaming
troubleshooting are preferred
 Able to work independently with minimal supervision
 Excellent interpersonal skills with flexible approach
to working in a team
 Good oral and written communication skills
 Have a flexible schedule, including the ability to work
shifts and weekends
 Computer literate – MS Office Applications, Basic
knowledge of Internet
 Applicants should be Malaysian citizens or hold
relevant residence status