Tech Support L1- Mandarin Speakers



Advert ID



Kuala Lumpur

Job Type



Full Time

Salary Range

3000.0 - 3800.0 Monthly

No. of Openings


Branch Information

Malaysia HQ Branch Manpower Staffing Services (Malaysia) Sdn Bhd Suite 20.01, Level 20 Centrepoint South The Boulevard, Mid Valley City Kuala Lumpur , Kuala Lumpur 59200 Phone : +603 2087 0000

Branch Phone Number

+603 2087 0000

Job Description

Deliver service and support to end-users using and operating automated call distribution through phone, email and/or chat
Proficient in Mandarin & English
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products, warranty support, services
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Diagnose and resolve technical hardware and software issues
• Research required information using available resources
• Follow standard processes and procedures
• Identify and escalate priority issues per Client specifications
• Redirect and document problems to appropriate resource (escalations)
*Nationality: Malaysian