Tech Support L1- Mandarin Speakers

Industry

General

Advert ID

7D4EE7F8-B6E3-430A-B9F8-459B8E7D7952

Location

Kuala Lumpur

Job Type

Contract

Hours

Full Time

Salary Range

3000.0 - 3800.0 Monthly

No. of Openings

1

Branch Information

Malaysia HQ Branch Manpower Staffing Services (Malaysia) Sdn Bhd Suite 20.01, Level 20 Centrepoint South The Boulevard, Mid Valley City Kuala Lumpur , Kuala Lumpur 59200 Phone : +603 2087 0000

Branch Phone Number

+603 2087 0000

Job Description

Deliver service and support to end-users using and operating automated call distribution through phone, email and/or chat
Proficient in Mandarin & English
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products, warranty support, services
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Diagnose and resolve technical hardware and software issues
• Research required information using available resources
• Follow standard processes and procedures
• Identify and escalate priority issues per Client specifications
• Redirect and document problems to appropriate resource (escalations)
*Nationality: Malaysian