Manager - Associate Engagement (Internal)



Advert ID



Kuala Lumpur

Job Type



Full Time

Salary Range

Based on Experience

No. of Openings


Branch Information

Malaysia HQ Branch Manpower Staffing Services (Malaysia) Sdn Bhd Suite 20.01, Level 20 Centrepoint South The Boulevard, Mid Valley City Kuala Lumpur , Kuala Lumpur 59200 Phone : +603 2087 0000

Branch Phone Number

+603 2087 0000

Job Description

Requirements :
· Degree or Diploma in Human Resources / Business Admin or equivalent with more than 3 years' experience in
· Extensive experience in managing associate and client escalations and improvements
· Passionate about HR
· Able to work independently under minimum supervision and work in a fast-paced environment
· Strong organization and time management skills
· Excellent verbal and written communication skills
· Multi-task under tight deadlines

Job Descriptions

This includes managing client’s escalation and associate engagement, on-boarding, off-boarding, IR and
administrators and the day-to-day operations such as:
· Escalation point for all HR matters related to associate and client
· Develop and implement HR strategies and initiatives aligned with the overall business strategy
· Bridge management and employee relations by addressing demands, grievances or other issues within the
· Maintains employee confidence and protects client and associate operations by keeping information
· Maintains professional and technical knowledge by attending educational workshops; reviewing professional
publications; establishing personal networks; participating in professional societies
· Completes operational requirements by scheduling and assigning employees; following up on work results
· Maintains associate engagement team by recruiting, selecting, orienting, and training new employees
· Maintains associate engagement team job results by counselling and disciplining employees; planning,
monitoring, and appraising job results
· Contributes to team effort by accomplishing related results as needed
· Managed the deliverables for the entire team and up to par for any process changes required within the team
for more productive deliverables from time to time
· Nurture a positive working environment